Audit intermediate Works with: Any AI

Complaint Letter Gap Check Against the Company's Own Published Policy

Table output Has example

Test whether your letter uses the company's terms and follows its process.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Compare my letter with the company's published policy. My draft letter: [MY_DRAFT]. The company's policy text or page, pasted: [POLICY_TEXT]. The date I accessed the policy: [POLICY_DATE]. My facts: [FACTS].

Identify where my letter matches, ignores or contradicts the policy. Make a table with Policy statement, Does my letter address it (yes, no, partly), What facts I have, and Suggested wording. Check for the stated time limits, required steps (for example, notifying within a number of days, using a specific form), requested documents, exceptions and appeal routes. Flag anything where I have assumed a right the policy does not give, and anything the policy promises that I have not asked for. Provide a revised paragraph that quotes the policy fairly.

Mark any inference about legal rights as [VERIFY]. Do not assume the policy is the only source of rights.

I want help, not legal advice. Quote no statute from memory. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Keep every draft calm and fair.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Policy statement | Does my letter address it | Suggested wording
'Report faults within 14 days of delivery.' | Partly (I give the date of my first email, 11 days after delivery) | 'I reported the fault on day 11 of the 14 days in your policy.'
'Include photographs.' | No | Add photos 1 to 3 and list them.
'We aim to reply within 5 working days.' | Not mentioned | Ask for a reply by 28 March, which is 5 working days from sending.
Flag: my letter assumes a right to a refund the policy does not mention; rewrite as a request under the policy.