Audit intermediate Works with: Any AI

Escalation Matrix Audit for Customer Complaints

Table output Has example

Check who handles what and how quickly complaints move up.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Audit my escalation matrix. The current levels, owners, triggers and time limits: [CURRENT_MATRIX]. Examples of complaints that got stuck or bounced between people: [STUCK_EXAMPLES]. My team size and hours: [TEAM_AND_HOURS].

Check that every level has a named owner, a trigger (amount, repeat contact, safety, public post, regulator mention), a time limit, and a way to hand over with the history. Make a table with Level, Owner, Trigger, Time limit, Gap, and Fix. Identify loops, missing coverage for holidays or absences, and cases that need a fast track (safety, vulnerable customers, large amounts). Provide a one-page matrix and a hand-over template. Add three test scenarios and show how each moves through the matrix, with the time at each step.

Keep it simple enough for a small team and mark any regulatory timing duties as [VERIFY].

Do not give me legal advice. Name no rule I did not supply. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Flag where I need expert help. Threaten nothing beyond lawful steps.

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Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Level | Owner | Trigger | Time limit | Gap
1 Support | Alex | any complaint | 1 working day | no cover for holidays
2 Team lead | Sam | second contact or over 100 | 2 working days | no named backup
3 Manager | Dana | over 500 or safety | 1 working day | none
Test scenario: second contact on a 150 refund moves to level 2 within 2 working days; if Sam is away, goes to Dana within 3 days. Hand-over template: customer, history, promised actions, deadline.