Audit intermediate Works with: Any AI

Complaint-Handling Process Audit for a Small Business

Table output Has example

Check whether your process responds fast, records everything and learns.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Audit how my business handles complaints. My current process described in steps: [CURRENT_PROCESS]. Channels customers use: [CHANNELS]. Response times I aim for and actually achieve: [RESPONSE_TIMES]. Who handles what: [ROLES]. Complaint volume and common causes: [VOLUME_AND_CAUSES].

Rate from 1 to 5: ease of finding how to complain; acknowledgement speed; ownership (one named person); record-keeping; escalation rules; fairness and tone; remedies available; follow-up; and learning from patterns. Make a table with Area, Score, Evidence from my description, and Improvement. Design a simple one-page procedure: acknowledge within one working day, assign an owner, investigate, respond within an agreed time, offer a remedy, record, and review monthly. Provide a complaint log template and a monthly review table that counts complaints by cause and time to resolve.

Keep it proportionate to a small team. Mark any legal duties for complaint handling as [VERIFY].

Treat this as writing help only. Quote no statute from memory. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Keep every draft calm and fair.

Fill in before use

Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Area | Score | Evidence
Ease of finding how to complain | 2 | only in the footer
Acknowledgement speed | 3 | 2 working days (aim 1)
Ownership | 2 | no named owner
Records | 1 | email only
Escalation | 2 | no rule
Fairness and tone | 4 | replies are polite
One-page procedure: acknowledge in one working day, assign an owner, respond in five, offer a remedy, record, review monthly.
Quick wins this month: add a complaints link to the top menu, name Sam as owner, and keep a simple sheet with date, customer, issue, remedy and days to close. Review the sheet on the first Monday of each month.