Dispute Evidence Readiness Audit for a Seller Facing a Chargeback
Check whether you have the records to respond to a payment dispute.
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Audit my readiness to respond to a chargeback. The transaction and dispute reason: [TRANSACTION_AND_REASON]. Records I hold (order, delivery, communication, terms accepted, refund policy, logs): [RECORDS_HELD]. The deadline given by the processor: [DEADLINE]. Make a table with the kinds of evidence usually helpful for this type of dispute (proof of order, proof of delivery with signature or tracking, customer communication, terms and refund policy shown at checkout with date, proof of service or download, proof of refund attempt), whether I have it, its strength, and what to obtain. Identify gaps and what is possible to get in the time left. Draft the structure of a response, a cover note of 150 words, and a numbered list of exhibits. Provide advice on what not to include (irrelevant material, personal data beyond what is needed). Do not suggest fabricating records. Mark the processor's rules [VERIFY]. I want help, not legal advice. Name no rule I did not supply. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Threaten nothing beyond lawful steps.
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See an example result (fictional data)
Evidence | Have it | Strength | To obtain Order and payment record | yes | strong | - Proof of delivery with signature | tracking only | partial | ask the carrier for the signature record Customer messages | yes | strong | - Terms and refund policy shown at checkout with date | no | gap | screenshot from the live checkout and the archived version Cover note (150 words) and exhibit list prepared. Deadline given by the processor: 7 days; send by day 5 [VERIFY].
Illustrative only, made-up data. Your results will differ and must be reviewed.