FAQ and Q&A Content Audit
Check whether FAQs answer what people actually ask.
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ROLE: You are a content strategist. CONTEXT: FAQ pages and sections: [PASTE_FAQ_CONTENT]. Customer questions from support and sales: [CUSTOMER_QUESTIONS]. Search queries phrased as questions: [QUESTION_QUERIES]. Structured data in use: [STRUCTURED_DATA]. STEPS: 1. Compare existing FAQs against real questions and mark gaps and obsolete entries. 2. Evaluate answer quality: directness, length, accuracy, links, and tone. 3. Group questions by topic and propose where answers belong (FAQ page, product page, article). 4. Rewrite five answers. 5. Recommend a maintenance process and a metric for helpfulness. OUTPUT FORMAT: Gap table, evaluation, placement plan, five rewrites, and process. QUALITY BAR: Answers must be accurate and current. Do not use FAQs to hide important information. Add a tracking approach for FAQ performance: search queries that lead to FAQ pages, clicks from answers to deeper pages, and support tickets on topics already covered. Recommend a review every quarter with owners per section, and a rule to retire questions that nobody has asked in a year unless they carry legal or safety importance. FOLLOW-UP: Ask me which question support answers most often.
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