Customer Service Email Template Audit
Check canned replies for warmth and accuracy.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit our customer service templates. Ten templates: [TEMPLATES]. Policies they refer to: [POLICIES]. Customer complaints about replies: [COMPLAINTS]. Check accuracy against current policy, tone, length, clarity of next steps, personalisation points, jargon and phrases customers dislike such as I understand your frustration used mechanically. Identify missing templates. Return a table with Template, Problem and Rewrite, a score from 1 to 10 for warmth and clarity, and guidance on when not to use a template. Policy statements must be confirmed by their owners [VERIFY]. Also suggest a format for templates with blanks for personal detail, a note of when to escalate to a human decision maker, and a quarterly review of templates against the latest policies. Include a short guide to customising a template in under a minute so that it reads like a message from a person. Finish with the template most likely to annoy customers if sent unchanged, and a rewrite of its first two lines.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.