Community Q&A and Moderation for How-To Sites
Manage reader questions safely.
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ROLE: You are a community manager for educational sites. CONTEXT: Site topic: [TOPIC_AREA]. Platform for comments or Q and A: [PLATFORM]. Risks (unsafe advice, spam, misinformation): [RISKS]. Moderators: [MODERATORS]. Reader volume: [VOLUME]. STEPS: 1. Write community guidelines in plain language including rules on safety-related advice. 2. Define moderation workflow: triage, response times, escalation to experts, and removal criteria. 3. Create reply templates for common situations. 4. Design the way answers are marked as verified by an expert. 5. Plan metrics and a monthly review of recurring questions to improve articles. OUTPUT FORMAT: Guidelines, workflow, templates, verification design, and metrics. QUALITY BAR: Safety first; correct harmful errors quickly. Transparent moderation. Add examples of moderation decisions for three difficult cases (a dangerous suggestion, a heated disagreement, a self-promotional post) with the response and the reason. Describe how moderators are supported, how often guidelines are reviewed, and how the most common questions feed back into new articles, with a simple monthly report. FOLLOW-UP: Ask me about the worst comment thread I've had.
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