Teams Chat Versus Channel Guidelines
Write simple rules for where conversations should happen.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write guidelines for using Microsoft Teams chats and channels at [ORGANISATION]. Problems today: [PROBLEMS]. Types of conversation: [CONVERSATION_TYPES]. Policies on records and privacy: [POLICIES]. Give a decision table of what goes where: private chat, group chat, channel post, meeting chat, email, ticket system. Write ten rules of no more than 20 words each covering mentions, replying in threads, linking to the file location rather than uploading copies, status and presence, response time expectations and quiet hours; avoid prohibitions that cannot be followed in practice. Show the same message posted well and badly using invented content. Explain how to find old information (searching channels and files) and why private chats are hard for colleagues to find later. Organisation policy decides what is kept and for how long [VERIFY]. Provide a one-page summary short enough to be read, an announcement message, and a trial with a short survey after one month. Keep the rules in plain words a new starter would follow without being told twice. Say which rule to promote first if only one can be adopted, and how the team will notice whether chats are getting quieter.
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Replace each bracketed placeholder with your own details, then paste into Claude, Gemini, ChatGPT or another assistant.