Issue Root Cause Analysis Template
Fix causes, not symptoms.
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Analyze a project issue. The issue and its impact: [ISSUE_AND_IMPACT]. Timeline of events: [TIMELINE]. Data and observations: [DATA]. People involved: [PEOPLE]. Run: a clear problem statement; a timeline table; a five whys chain (each answer supported by evidence or marked as an assumption to test); a cause categories check (people, process, tools, communication, requirements, environment); contributing factors versus root cause; and what went well that limited damage. Produce corrective actions (fix this issue), preventive actions (prevent recurrence), and detection improvements (spot it sooner), each with an owner, date, and measure. Keep it blameless: describe system conditions, not personal fault. Provide a one-page summary for stakeholders (150 words) and a follow-up check at 30 days. Say plainly where the evidence is thin and what to collect. Do not invent facts. Stop each five-whys chain when the answer points to something the team can change, and mark any 'why' answered without evidence as 'to verify'. Provide the corrective, preventive, and detective actions in a single table with an owner and date.
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