Lessons Learned Interview Guide
Collect lessons from individuals.
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Create an interview guide for lessons learned. Project and phase: [PROJECT_PHASE]. Interviewees: [INTERVIEWEES]. Sensitivities: [SENSITIVITIES]. Write 15 questions grouped as goals and results, planning, team and communication, risks and surprises, what to repeat, what to change. Add probing follow-ups and a confidentiality statement. Provide a note-taking template and a method to synthesise across interviews, with tagging and counting themes. Include guidance on making people feel safe and avoiding leading questions. Produce a one-page summary format for leadership. Add a section that explains how to choose interviewees across roles and levels, a script for opening the interview in two minutes, and a rule for handling comments about individuals. Provide a template for the synthesis workshop in which interview themes are discussed and prioritised, and a format for storing lessons so that future projects can find them easily. Also add a short list of three questions that work for people who say they have nothing to add.
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Questions (extract) Goals: 1) What were we trying to achieve? 2) How close did we get? Planning: 4) What did we underestimate? 5) What worked in the plan? Team: 7) When was communication at its best? Surprises: 10) What would you warn a future team about? Repeat: 12) What should we do again? Probing follow-ups: "Can you give an example?" "What was the effect?" Confidentiality: comments will be grouped; no names in the report. Notes template: question | answer | tag | quote. Synthesis: count tags across interviews. One-page summary: top 3 lessons, with actions.
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