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Laptop or Phone Battery Swelling Report

Checklist Has example

Draft laptop or Phone Battery Swelling Report with an escalation ladder and an evidence checklist.

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Write a safety report about a battery that swelled or overheated. What I will tell you: maker [MAKER_NAME], device [DEVICE_AND_SERIAL], date of incident [INCIDENT_DATE], what happened [WHAT_HAPPENED], damage [DAMAGE], what I have done with the device [DEVICE_STATUS].

The letter needs to describe the event without speculation, say I have stopped using the device, ask for collection and analysis, and request a refund or replacement. I should also report to the safety agency.

Facts and papers worth gathering: photos of the swollen device, the serial number and purchase date, how it was charged, whether it caused damage, and my steps such as switching it off and storing it safely. What I can realistically request: collection of the device for analysis, a refund or replacement, and compensation for damage; I will also report to the safety agency. They will often answer: "The battery is not covered by the warranty." Answer by saying a swollen battery is a safety hazard and asking for the maker's safety team.

First build an evidence index for the laptop or phone battery swelling report (exhibit number, description, date, what it proves), add a gaps column, and then write the letter and refer to the exhibits. Supply the letter and a cover note of about 60 words, then the steps to take for silence or refusal (manufacturer, then safety agency), then a proof checklist (photos, serial number), then a proof-of-delivery tip. Send the letter as a PDF attachment, and save the sent message with its full headers and follow up if no confirmation arrives.

Question me on missing details before you begin and flag any claim I cannot document. Compose the letter from me personally as a layperson, never as an attorney, and use no made-up titles or licence numbers. Invent no statute or deadline, and quote none you were not given; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and add a line telling me to verify the exact law with a professional or my local consumer agency. Keep the tone steady, factual and respectful, and no accusations I cannot support, and state the response date I choose in [DEADLINE]. You are drafting for me, not advising me legally, so flag any point that needs expert review.

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To: Product Safety, Zentra Devices
On 4 July my Zentra Z14 laptop (serial ZT-55108, bought 12 November) was found with a swollen battery pushing the keyboard up (photos attached). It was on its charger overnight. I unplugged it, turned it off and put it on a tile surface away from anything flammable. Nobody was hurt. Please arrange collection and analysis and send a refund or replacement. I will also report this to the consumer safety agency.
Regards, Ming Chen
Cover note: do not use or charge the device again. Keep it safe for the maker's inspection.

• battery