Travel Booking Refund from a Reseller
Draft travel Booking Refund from a Reseller with an escalation ladder and an evidence checklist.
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Write a letter to a booking website asking for a refund after the airline, hotel, or tour operator cancelled. Inputs I will provide: reseller [RESELLER_NAME], booking reference [BOOKING_REFERENCE], what was booked [BOOKING_DETAILS], date of cancellation [CANCELLATION_DATE], amount paid [AMOUNT_PAID], what the supplier said [SUPPLIER_STATEMENT]. The letter needs to say who cancelled and when, ask for a cash refund rather than a voucher if I prefer, and ask them to confirm whether the refund will come from them or the supplier. Gather before drafting: the booking reference, the reseller's terms, the supplier's cancellation notice, and emails passing me between the two. Reasonable asks: a refund from whoever took payment, and a written statement of who is responsible. A typical reply: "Contact the airline or hotel directly." Answer that you paid the reseller and ask them to process the refund. Before drafting the travel booking refund from a reseller, ask me questions one at a time, starting with the facts still blank, and draft the letter only when I say ready. Deliver the finished letter together with a cover note of about 60 words, next an if-ignored ladder (chase the reseller, then the supplier directly, then the card issuer or a travel complaint scheme), and a proof checklist (booking confirmation, cancellation notice, bank statement, reseller messages), plus one delivery tip. Email the letter as a PDF attachment, then keep the thread and any automatic reply and follow up if no confirmation arrives. Draft the letter in my own voice as an ordinary person, never as an attorney, and skip any letterhead I did not give you. Name no legal authority you cannot source from my input; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and tell me to verify the exact law with a qualified professional or my local consumer agency. Keep it firm, factual and polite, threatening nothing unlawful, and give the cut-off I enter in [DEADLINE]. Begin by listing the facts you still need and separate what I can prove from what I only believe. Consider this editing help, not legal advice, so flag any point that needs expert review.
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Subject: Booking 4L9X2Q, request for cash refund Dear Booking Team, The airline cancelled my flight from Lisbon to Boston on 14 June (booking 4L9X2Q), and told me by email that refunds go through the agent who sold the ticket, which is you. I paid 612.40 on 2 April. I would like a refund in money, not a voucher, to my original card. Please also tell me whether you will refund me directly or ask the airline, and how long it will take. Attached: confirmation, the airline's cancellation notice, and my card statement. I would appreciate your reply within 14 days. Kind regards, J. Santos
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