Refund After Failed Repair Letter
Draft refund After Failed Repair Letter with an escalation ladder and an evidence checklist.
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Write a letter asking for money back because a repair did not fix the problem. Details I will supply: repairer [REPAIRER_NAME], item [ITEM], date of repair [REPAIR_DATE], cost [REPAIR_COST], what they said they would fix [PROMISED_FIX], what is still wrong [REMAINING_PROBLEM], remedy I want [DESIRED_REMEDY]. Please have the letter give the sequence of events, say that the same fault persists, ask for a free redo or a refund, and propose a date for re-inspection. Documents that usually matter: the repair invoice and what it said was fixed, the date the same fault came back, the technician's notes, my payments, and any warranty on the repair. Reasonable asks: a refund of the repair cost, a free re-repair within a set number of days, or a replacement item if repair has failed twice. They will often answer: "The new fault is unrelated to our repair." Answer by asking for a written assessment from the technician explaining why, and point to the matching symptoms and dates in your notes. Start by making a dated timeline for the refund after failed repair letter (when, what, document), note what is missing, and then keep every date in the letter consistent with it. Return the letter together with a cover note of roughly 60 words, plus the ordered next steps if there is no reply (written final request, then trade association or consumer agency, then payment provider), plus a proof checklist (repair invoice, job sheet, photos before and after, messages promising the fix), then one records tip. Mail it by a tracked route with a return receipt, and store the receipt and a scan of the letter. What I want is wording, not legal advice, so predict no outcome. Compose the letter as me, a private individual, never as a lawyer or law firm, and use no made-up titles or licence numbers. Question me on missing details before you begin and warn me about unsupported statements. State no legal rules or time limits yourself; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and remind me to check the exact law with a qualified professional or a local consumer agency. Let it be plain, firm and fair, and free of abuse, and set any date from [DEADLINE] and no other.
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