Double Billing or Duplicate Charge Request
Draft double Billing or Duplicate Charge Request with an escalation ladder and an evidence checklist.
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Write a short letter asking a business to reverse a duplicate charge. Details I will supply: business [BUSINESS_NAME], dates of charges [DATES], amounts [AMOUNTS], account details [ACCOUNT_DETAILS], proof [PROOF_LIST]. Please have the letter show both charges side by side and ask for one to be refunded. Show both charges side by side with date, amount, and reference, state that I received only one service, and ask for one to be refunded to the original method. Keep it to a few lines. Facts and papers worth gathering: the statement lines showing both charges, the invoice number, the receipt, and the date the second charge posted. What I can realistically request: a reversal of the duplicate to the original payment method with a date, and a confirmation by email. They will often answer: "One of the charges is a pending authorization." Answer by asking them to confirm which one clears and when the other drops. Draft the double billing or duplicate charge request, then grade it from 1 to 5 on clarity, evidence, tone, the request, the date, and facts, and rewrite weak parts and show the scores before and after. Supply the letter itself plus a short cover note, around 60 words, plus the steps to take for silence or refusal (billing team, then card issuer, then consumer agency), then the documents to collect (statement lines, receipt), then one records tip. Send the letter as a PDF and paste the text into the message, and archive a screenshot of the sent folder showing date and time and do not delete any reply. Write the letter in the first person as myself, not as any legal professional, and sign with my name alone. Avoid reciting rules from memory, including time limits; take guidance only from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and tell me to verify the exact law with a qualified professional or my local consumer agency. Hold a level, factual and courteous tone, with no harassment or personal attacks, and use only the deadline I set in [DEADLINE]. Check my inputs for gaps before any drafting and flag any claim I cannot document. Consider this editing help, not legal advice, so stay away from telling me what the law requires.
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Dear Billing Team, My card ending 9034 was charged 64.50 twice on 11 April for invoice 20871 (statement attached). Please reverse one charge and confirm the date it will reach me. If both were intended, please send an itemized explanation. Thank you, Paul Henning If I do not see the refund within 10 days, I will contact my card issuer, so please reply by 25 April with the date. Cover note: check your statement first and attach the page that shows both lines.
Illustrative only, made-up data. Your results will differ and must be reviewed.