Disputed Foreign Exchange Rate on a Payment
Draft disputed Foreign Exchange Rate on a Payment with an escalation ladder and an evidence checklist.
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Write a letter disputing the exchange rate a bank used. What I will tell you: bank [BANK_NAME], payment [PAYMENT_DETAILS], rate quoted [RATE_QUOTED], rate applied [RATE_APPLIED], date [DATE]. It should compare the quoted and applied rates with figures, ask for the source of the rate, and request a correction of the difference. Facts and papers worth gathering: the quote I was given with its time, the rate on the statement, the mid-market rate from a reliable source on the day, and the difference in money. Realistic outcomes to ask for: a correction of the difference or an explanation of the margin. They will often answer: "The rate includes our margin." Answer by asking for the margin as disclosed before the payment. Begin with a numbered list of exhibits for the disputed foreign exchange rate on a payment (exhibit, what it is, what it shows), mark the missing ones, and then write the letter and refer to the exhibits. Supply the finished letter and a 60-word cover note, next an escalation ladder for the case where I am ignored (complaints, then ombudsman), plus an evidence checklist (quote, statement), then a proof-of-delivery tip. Mail it by certified or registered post with a return receipt, and keep the receipt and a scan of the letter. Draft the letter in the first person as myself, never as an attorney, and skip any letterhead I did not give you. Cite no statute, case or deadline from memory; lean only on [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and tell me to verify the exact law with a qualified professional or my local consumer agency. Write it direct, civil and clear, and no accusations I cannot support, and state the response date I choose in [DEADLINE]. Do a completeness check on my inputs first and tell me which statements are only my opinion. What I want is wording, not legal advice, so flag any point that needs expert review.
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