Small Business SOP Knowledge Base
Document how work gets done and keep it current.
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Build a knowledge base for standard operating procedures. Business type and team: [BUSINESS_AND_TEAM]. Processes to document first: [PROCESSES]. Tools: [TOOLS]. People who know the work: [PROCESS_OWNERS]. Frequency of change: [CHANGE_FREQUENCY]. Return: 1. Structure: categories (operations, customer service, sales, finance, HR, IT, safety), a naming system, and an index page. 2. A standard SOP template: purpose, scope, roles, tools and access needed, steps (numbered, one action each), checks, exceptions, troubleshooting, related documents, owner, last reviewed, version. 3. A process to capture the knowledge: record a screen or voice walkthrough, convert it into steps, test with someone who has not done it, fix gaps. 4. Priority list: choose the 10 most critical or error-prone processes using impact and frequency, with a table to score them. 5. Governance: owners, review every 6 months, change log, approval for high-risk procedures, retirement of old SOPs. 6. Rollout: a training plan, a way to find SOPs quickly (search, tags, a "start here" page), and metrics (errors, onboarding time). 7. Security and access: restricted areas for sensitive procedures, no passwords stored in SOPs (use a password manager). Provide a sample SOP for a simple process (for example opening the shop or handling a refund) with fictional details.
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