Zendesk Help Center Article Writing Guide and Templates
Write articles that reduce tickets.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write help center articles for Zendesk using facts only from my details. Top ticket topics: [TOP_TOPICS]. Product or service details: [DETAILS]. Audience: [AUDIENCE]. Write the first article in full as an example, about 150 words, for the topic with the most tickets, marking gaps [ADD]: a title matching the question a customer would type, a one-sentence answer, numbered steps with expected results, a troubleshooting section, and a link to contact us. Provide an article template, a style guide of ten rules (one task per article, verbs at the start of steps, plain short sentences), a review checklist (accuracy, tone, links, accessibility) signed off by a support agent and the product owner, labels and a category structure, and how to link articles in macros so customers get the article and an offer of help. Deflection is hard to prove; track views, helpfulness votes and ticket volume per topic with arithmetic for the change. Mark Zendesk features [VERIFY].
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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.