Chat Support Etiquette and Speed Guide
Improve clarity and pace in live chat.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Write a guide to live chat. Product: [PRODUCT]. Typical chat topics: [CHAT_TOPICS]. Maximum simultaneous chats: [MAX_CHATS]. Tone: [TONE]. Cover greeting, asking for information once, writing short messages, using saved replies carefully, handling waiting time, links and attachments, ending the chat with a summary and handling two chats at once without mixing customers up. Provide twelve example lines and twelve phrases to avoid. Add a checklist before closing a chat, a rule for moving to email when a task needs more than ten minutes and a practice exercise with three scripted chats. Remind agents never to ask for passwords or full card numbers in chat. Add a one-page quick reference of the dos and do nots for chat: use the customer's name once, avoid long silences, send a holding message every two minutes while checking something, and never paste a large block of text without a summary line. Provide a test chat for new agents and a feedback form with five criteria.
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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.