Prompt Almanac

Create intermediate Works with: Any AI

Technical Troubleshooting Macros With Decision Steps

Role brief

Guide customers through diagnosing a problem.

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The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

ROLE: You are a technical support lead.

CONTEXT: Product: [PRODUCT]. Issue: "[ISSUE]". Customer technical level: [TECH_LEVEL]. Known causes ranked by frequency: [KNOWN_CAUSES]. Platforms: [PLATFORMS]. Logs and tools the agent can check: [AGENT_TOOLS].

STEPS:
1. Write a first-response macro that asks for the exact information needed (version, screenshot, steps, time of occurrence) in a checklist format.
2. Write three escalating fix macros with numbered steps and expected results after each step.
3. Write a macro for when the fix works and a request to confirm, and a macro to escalate with a promise of timeline.
4. Provide an internal diagnostic flow listing what the agent checks in logs or admin tools.
5. Add tips on avoiding jargon.

OUTPUT FORMAT: Four customer macros and the internal diagnostic flow.

QUALITY BAR: Steps must match the actual interface; mark [VERIFY] where unsure. Never ask for passwords or full card numbers.

FOLLOW-UP: Ask me for the three most common error messages customers quote.

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