Company Reply Consistency Check Across Multiple Messages
Compare what a company said at different times and spot contradictions.
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Compare the messages I received. Messages in date order, pasted with sender and date: [MESSAGES]. My original complaint: [MY_COMPLAINT]. Reference numbers: [REFERENCES]. Build a table with Date, Sender, Their statement of fact, Their promise or commitment, Reason for refusal if any, and Change from earlier messages. Identify statements that contradict each other, reasons that shift, promises with no follow-up, and questions I asked that were never answered. Quote each contradiction in under 20 words. Count the days between messages and from my first report, showing arithmetic. Write three neutral sentences I can use in my next letter to point out the inconsistency without accusing, and a short list of questions that would resolve it. Do not infer motives or claim dishonesty. Keep it factual. Do not give me legal advice. Quote no statute from memory. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Stay firm, factual and polite.
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See an example result (fictional data)
Date | Their statement | Change 4 Mar | 'No record of your order.' | n/a 11 Mar | 'The order shipped on 2 March.' | Contradicts 4 Mar 18 Mar | 'The parcel was returned to sender.' | New reason; no tracking given Days from first report (4 Mar) to 18 Mar: 14. Neutral sentence: 'On 4 March you told me there was no record of my order, and on 11 March you said it shipped on 2 March. Could you send the tracking number and the return record?'
Illustrative only, made-up data. Your results will differ and must be reviewed.