Agent Onboarding and Training Audit
Check the first month for new support staff.
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Audit support onboarding. The first-month plan, training materials, shadowing arrangements and quality results of the last two hires: [ONBOARDING_PLAN]. Common early mistakes: [EARLY_MISTAKES]. Feedback from new hires: [NEW_HIRE_FEEDBACK]. Check that product knowledge, policy, tone, tools and escalation are covered in a sensible order, that practice comes before live contacts, that feedback is regular, and that the plan matches the mistakes seen. Return a week-by-week table with Week, Content, Gap and Fix, a score from 1 to 10 for readiness, and a first-week checklist. Also suggest a buddy system, a graded set of practice tickets, and a sign-off before handling sensitive contacts alone. Add a thirty-sixty-ninety day review with the manager and a feedback form for the new hire. Further, suggest a list of the ten most common contact types that every new agent should handle under supervision before working alone, and a short quiz on policy that is open book and focused on judgement. End with a one-paragraph verdict that a busy owner can read in thirty seconds: overall condition, biggest risk, first action and expected effort.
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