Refund and Exception Decision Audit
Check consistency in discretionary decisions.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit refund and exception decisions. Ten cases with the request, evidence, policy, decision and agent: [CASES]. Approval limits: [LIMITS]. Complaints about unfair treatment: [COMPLAINTS]. Compare similar cases for consistent outcomes, check that decisions used policy and evidence, and look for bias by customer tone, channel or agent. Calculate the cost of exceptions and whether they were within limits. Return a table with Case, Decision, Policy fit and Consistency (red, amber, green), proposed decision guidelines in plain words, and an escalation rule. Consumer rights may exceed policy [VERIFY] for [JURISDICTION]. Also suggest a simple decision tree for the most common exception types, with the evidence required for each and the approval level. Note any decisions that could be seen as discriminatory and need a second review. Conclude with the evidence you would want to see in a month to be confident the main problem is fixed, and where I would look for it.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.