Audit beginner Works with: Any AI

Social Media Replies Voice Audit

Before after Has example

Check customer-facing replies for consistency and warmth.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Audit how my brand sounds in social replies. Brand voice guide or description: [VOICE_DESCRIPTION]. Sample customer comments and our actual replies (include some negative ones): [PASTE_COMMENTS_AND_REPLIES].

For each sample reply, return:
BEFORE: the original reply.
SCORES: warmth, clarity, helpfulness, on-brand voice, and risk (1-5 each).
ISSUE: what is wrong in one sentence (robotic, defensive, vague, over-promising, ignores the question, public detail that belongs in private, inconsistent tone).
AFTER: a rewrite in the brand voice, under the same length, that answers the question first.

Then summarize patterns across all replies in a table (pattern, count, example), and write a reply playbook with: five do and don't pairs, standard phrases we should reuse, phrases to avoid, a rule for moving sensitive issues to private channels, and an escalation rule for threats, legal issues, or safety concerns. Do not invent facts about our products, policies, or order details in the rewrites; use [ADD DETAIL] where needed.

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Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Comment: "My order is two weeks late. Useless!"
BEFORE: "We apologize for any inconvenience. Please DM us your order number for assistance." Scores: warmth 2, clarity 3, helpfulness 2, voice 2, risk 3. Issue: [robotic], [no ownership].
AFTER: "Two weeks is too long, and I'm sorry. I've sent you a message with what I need to track it down today. If it's lost, we'll reship at no cost."
Pattern across 12 replies: 8 used "any inconvenience"; 5 asked for DMs without saying why. Playbook: answer the problem first, then move details to private. Escalate threats and legal mentions to the manager.

• social
• replies