Reasonable Adjustment Request Process Audit
Check how requests are received, decided and recorded.
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Audit our process for handling accessibility or adjustment requests from customers or staff. Description of how requests arrive and are handled: [PROCESS_DESCRIPTION]. Response times and decision makers: [TIMES_ROLES]. Privacy handling: [PRIVACY_HANDLING]. Trace a sample request from first contact to resolution. Check ease of asking, clarity of what to provide, respect for privacy, speed, consistency, records, review and appeal, and whether the person is kept informed. Flag requirements for unnecessary evidence. Return a flow with problems marked red, amber or green, a score from 1 to 10 for ease, dignity, speed and consistency, and a redesigned process outline. Legal requirements are [VERIFY] for [JURISDICTION]. Add a template for recording a request and the decision, with fields that avoid collecting more medical detail than necessary. Suggest how to train managers to respond to a request in the first conversation and who to ask when unsure. Present barriers as design problems to fix, not as failures of users or staff. Mark standards and law [VERIFY] for [JURISDICTION] and recommend a specialist review before publishing an accessibility claim.
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